Cancellations
You can cancel an order by messaging us on WhatsApp before it has been dispatched, for a full refund (if paid online) or simply no charge (if Cash on Delivery). Once an order is dispatched, it cannot be cancelled.
Custom / made-to-order items
Custom orders (personalised rakhi, name boards, made-to-order décor, etc.) cannot be cancelled once work has begun, as materials and artisan time are committed to your specific order.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, send us a photo on WhatsApp within 48 hours of delivery. We will arrange a free replacement, or a refund if a replacement isn't possible.
Returns for other reasons
Because most items are handmade to order, we do not accept returns for reasons other than damage or an incorrect item shipped. If you're unsure about a piece, message us on WhatsApp before ordering — we're happy to answer questions and share extra photos.
Refund timeline
Approved refunds for online payments are processed to your original payment method within 5–7 working days.
Contact for refunds
Message us on WhatsApp at +91 87701 11670 or email hello@amolisoulcraft.com with your order number.